Safety Tips

Book with confidence

Most vendors on Owambe Planner are genuine hardworking businesses. These simple habits protect you and your event whether you’re booking one vendor or twenty.

Before you book

• Look for the Verified badge. Verified vendors have completed an identity check — see how verification works.
• Check their work. Look through their photos and reviews, and ask for examples of similar events.
• Meet the vendor or inspect the service before making full payment, especially for large bookings like venues, catering and décor.
• Get everything in writing — what’s included, the price, the date and time, and the cancellation terms.

When you pay

• Keep your chats and payment records in the app so there is a clear record if something goes wrong.
• Be careful with deposits. Don’t pay a deposit to a vendor you haven’t verified or can’t reach, and avoid paying the full amount upfront.
• Always keep your receipt or proof of payment.
• Never share your bank OTP, PIN, card details or passwords with anyone — including someone claiming to be from Owambe Planner. We will never ask for them.

Red flags

• Pressure to pay immediately or “before the price goes up”.
• Prices far below what similar vendors charge.
• Requests to move the conversation and payment away from the app straight away.
• A vendor who refuses to share any work samples, a location or a phone call.

For vendors

• Complete verification so planners can trust you faster.
• Agree the scope, price and dates in writing before starting work.
• Don’t share your account login or one-time codes with anyone.

Report a problem

If a vendor, message or listing looks suspicious or inappropriate, tell us. You can report a conversation from inside the app chat, or email info@owambeplanner.com with the vendor’s name and what happened. Our team reviews every report. If you believe a crime has been committed, please also contact the police.

See also our Terms of Service and Privacy Policy.